Shipping & Returns

The delivery times for free shipping may extend to 72 hours after order confirmation.

Availability of products

The order will be executed no later than within three days from the day following that on which the consumer placed his order. In case of unavailability of the product ordered, mainly because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.

Delivery

The products are delivered to the address specified by the consumer on the purchase order. The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report damage to the carrier on the delivery, and the company MOM'iLC FRANCE SAS, in a period of one week. The consumer may, at its request, obtain sending an invoice to the billing address and not the delivery address the validity of the option provided for this purpose on the order form. As regards the expedition, we work primarily with Colissimo and UPS. When we do a mailing, you will immediately receive an email informing you. The rates are automatically calculated based on package weight and delivery area. For deliveries outside of the European Union no customs duties or import sales tax are charged.

LA POSTE

To minimize transport costs, all products of little and medium are shipped by postal service Colissimo. Besides being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office delivery address in case of absence from initial delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a notice in your mailbox, allowing you to withdraw your order at the post office during business hours within 15 days. Colissimo is a very reliable service. However, he may, as in any expedition, there may be a delay of delivery or the product gets lost. In case of late delivery from the date that we have stated in the mail from, we ask you to report the delay in calling us by phone or by sending us an email. We will then contact the Post to start an investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (the majority of cases). If instead the product is not found at the end of the period of 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement product, at our expense. If the ordered products were not available at this time, we will refund the amount of products affected by the loss of carrier. We disclaim any responsibility for the longer delivery times due to the carrier, particularly in cases of loss of products or strike.

Delivery errors

In case of wrong delivery or exchange, you must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible. MOM'iLC FRANCE SAS - COMPLAINT 154 Avenue de Verdun - 92130 Issy les Moulineaux.